leadership

kesimpulan

1. kepimpinan sangat berpengaruh terhadap suatu organisasi, agar dapat mencapai tujuan tertentu. untuk mempengaruhi orang lain agar mau bekerja dengan suka rela untuk mencapai tujuan tertentu maka adanya seseorang yang memimpin dan seseorang tersebut harus dapat mempengaruhi,megajak agar ikut serta dalam mencapai tujuan tersebut  .

jadi kepemmpinan  adalah mempengaruhi atau mendapatkan pengikut untuk menuju keberhasilan. kepemimpinan mempunyai gaya masing masing sesuai dengan pemimpin

kepemimpinan

2.Kepemimpinan adalah kemampuan seseorang yang sanggup meyakinkan orang lain atau mengajak orang lain supaya bekerjasama dibawah pimpinannya sebagai suatu tim untuk mencapai tujuan tertentu. Dalam hubungan ini sang ahli diharapkan sebagai bagian dari peranya memberikan pengajaran/instruksi.

tugas kepemimpinan dalam organisasi

    berkaitan dengan kerja

•  Mengambil inisiatif Yaitu pemimpin harus mengambil inisiatif agar para bawahan tidak merasa bosan dan pemimpin hendaknya berpikir jauh kedepan  untuk melakukan inovasi baru untuk kemajuan perusahaan dan karyawan
•  Mengatur langkah dan arah seseorang pemimpin hendaknya mengatur bawahan agar dapat mengerjakan pekerjaan tersebut dengan baik.Dalam mengatur langkah atau arah pemimpin juga harus memperhatikan kesejahterahan karayawan atau bawahannya.dan pemimpin tidak boleh bertindak seenaknya sendiri.
•  Memberikan informasi pemimpin harus selalu memberikan informasi keadaan prusahaan yang didapat setelah melaksanakan meeting pagi
•  Memberikan dukungan pemimpin harus memberikan dukungan terhadap karyawannya agar dapat mengerjakan sesuatu dengan baik dan karyawan merasa semangat untuk mengerjakannya
• Memberi pemikiran pemimpin harus mempunyai pemikiran dan konseptual untuk mengindentifikasi masalah dengan akurat dan pemimpin harus menguraikan semua pekerjaan menjadi lebih jelas yang berkaitan dengan pekerjaan yang lain
• Mengambil suatu kesimpulan pemimpin harus dapat memecahkan masalah dan dapat mengambil kesimpulan yang dihadapi. dan pemimpin harus memikirkan kedepanya dan dampak-dampaknya.

.    berkaitan dengan kekompakan anggota :

•  Mendorong, bersahabat, bersikap menerima seorang pemimpin juga harus mendengar pendapat dari bawahan untuk memajukan perusahaan.pemimpin juga harus bersifat bersahabat agar dalam bekerja tidak mengalami ketegangan
• Bersikap mendamaikan pemimpin juga harus dapat mendamaikan suasana agar terasa harmonis.
  
• Berkemampuan mengubah dan menyesuaikan pendapat pimpinan juga harus dapat menyeleksi pendapat yang kurang baik demi kemajuan perusahaan tersebut
• Memperlancar pelaksanaan tugas pemimpin harus mempermudah akses dan fasilitas pendukung agar dapat mencapai tujuan yang diinginkan
• Memberikan aturan main pemimpin juga harus mengontrol cara kerja bawahan apakah bawahan sudah bekerja secara maksimal atau belum. dan memberikan pelatihan standar oprasional prosedur

Gaya kepemimpinan 

menurut materi yang diatas

gaya kepemimpinan adalah suatu pengarahan,motivasi dan pengawasan secara tertutup agar tujuan yang dikerjakan berjalan dengan baik.

Para pemimpin biasanya lebih memotivasi bawahan dibanding mangawasi mereka. Para anggota kelompok diberi kesempatan untuk berprestasi dan berkembang.

 

Hotel Organization Duties and Responsibilities

Ø The organization is an orderly combination of parts to each other and relate to design a formal structure to form a rounded unity through coordination, authority and supervision in order to achieve the set goals.

1. HOUSEKEEPING DEPARTMENT:

This activity is associated with cleanliness, completeness, structuring, and comfort for the guest room, hotel rooms and hotel areas. The department also handles linen and uniform supply of hotel employees, including interest.
This section has several sections:
1.housmen section
2. linen section
3. flower section
4. section gardener
5. uniform section
6. laundry section
7. room section

2. FRONT OFFICE DEPARTMENT:

  This section is to serve guests at the time of reservation, check in, guests are staying, payment and check out.
  This section has several sections:
1.reservasi
2. regristasi
3. information
4. telecommunication
5. uniform service
6. statistics
7. cashier
8. guest relations officer

3.  FOOD AND Beverage Department:

Dealing with making food and serving guests eat. The department is supported by several sections as follows:
1.f & b secretariat
2. kitchen
3. room service
4. restaurant dinning room
5. coffee shop
6. cake shop
8. lounge
9. bar
department has two sections, among others:
- Food and beverage products
- Food and beverage service

4. DEPARTMENT OF HUMAN RESOURCES:
Dealing with employee payroll administration, human resource development, employment and legal relationships.

5. ACCOUNTING DEPARTMENT:
Responsible for all financial income and expenses at the hotel.
This section has several sections:

1. Finance Manager
a. approve the financial statements for approval by the GM, then GM submit to the director.
b. approve the income and expenditure of money.
c. approved a request from the department and expenditure items of goods from warehouse
d. led the entire organizational structure appropriate accounting tbsp.
e. responsible directly to the GM

2. Superior Accounting
a. prepare financial statements for approval to the FM
b. supervise the work and bawahanya accountant.
c. responsible directly to the FM Adm

3. Night Audit
a. oprational cashier check all in one day
b. create a revenue summary at night
c. submit summary along with the money the next day to the accounting back office after Chief cashier signed
d. responsible to the FM Adm

4. internal Auditor
a. examine accounting data from upstream to downstream
b. cooperate or assist the task of accounting supervisor to help make the financial statements
c. reported findings of financial irregularities to the FM


5. cost Controller
a. doing accounting work and other related financial transactions before they occur
b. researching, examining, approving requests from departments for goods FM approval
c. examine all bills / invoices from suppliers before paid
d. create / modify all product rates hotels before being posted
e. responsible directly to the FM

6. Purchasing Supervisor
a. good check requests that have been approved for suppliers of goods dicarikan
b. knowing all the prices of consumer goods in the market for the manufacture of hotel purchase order
c. create a monthly summary purchase to be reported to FM
d. responsible directly to the FM

7. Store Room Supervisor
a. keep all the items in warehouse
b. manage the flow of goods in and out of the warehouse
c. create a monthly summary (inventory) items to report to FM
d. responsible to the FM

8. Chief Cashier
a. led all outlets cashier
b. Night Audit in collaboration with
c. make a summary daily / monthly for FM
d. responsible to the FM

9. Accountant
a. assist the work of superior
b. lead the work of subordinates: city ledger, accounts receivable, acc payable, general cashier \ and book keeper
c. prepare financial statements Acct with supervisors

10. City Ledger
a. check all the credit for making income-invoice to coustomer
b. coustomer invoice is not paid in cash / credit to be submitted to a general cashier
c. make a list of accounts for accountant
d. responsible directly to the accountant

11. accounts Receivable
a. check out all the money data entry / bill / outlet which can be from night audit
b. create a revenue summary
c. provide data on cash bill to the book keeper and submit to the general revenue cash cashier
d. submit a bill credit to the city ledger for billable
e. responsible directly to the accountant

12. General Cashier
a. save money in cash, books, check and giro payments bilyet utuk
b mengerjalan diaries cash and bank
c. keep evidence of cash and bank entry / exit for submission to the book keeper
d. deposit and withdraw money in the bank on the orders of superiors
e. responsible directly to the accountant

13. accounts Payable
a. working on the purchase diary
b. create a monthly summary of purchase
c. spending money to process hotel
d. responsible directly to the accountant

14. Book Keeper
a. worked through all the technical accounting issues from beginning to end
b. responsible directly to the accountant

Strategic Slanning and Operational Planning

Strategic planning

     Strategic planning is  the  view or a process that will be directed in the future that are useful to achieve certain goals, and have a concept / context to be based on careful considerations of the potential external factors and the parties concerned in order to achieve a certain goal more broadly.(1 year and above)
From this planning model there are many benefits that can be picked are:
Birth


1. Planning Phase Sense of identification
2. Phase the implementation of childbirth sense of integrity (a sense of unity, togetherness,kinship, mutual cooperation)
3. Phase utilization of childbirth sense of belonging (sense of belonging)
4. Phase childbirth evaluation of sense of responsibility (sense of responsibility for development outcomes that manifest in the form of surveillance is ongoing).




• Study the case


Usually at the hotel managers in all departments to a meeting in the morning to discuss the situation in the hotel every day and discuss plans for the future.


Example: Food & beverage department proposes to add the event room and restaurant area and expand the restaurant design is as beautiful as possible and as comfortable as possible. It intends to have additional hotel revenues and a new atmosphere of the building/ facilities of the hotel, so guests do not feel bored hotel stay and return again to that hotel.

Operational Planning 

     Planning focused on current operations (short term) and especially with respect to the goal of achieving efficiency. have a narrower focus, shorter durations (less than 1 year) and involves the lower-level management.
Step-by-step procedures to be followed in any planning, because without that procedure is less than perfect plan. The steps are as follows:
1. Setting goals
2. Understand or define the current state
3. Ease Identifying and Barriers


The advantage of using a type of strategic pranging  we can perform, among others:
1) Anticipation of the future, especially to the opportunities and problems
2) Evaluation of self
3) The formulation of common goals through consensus.
4) The allocation of resources
5) Establishment of appeal bench


 Study the case

     Development must be in the hotel employees who need quite a lot to do development, so in this case the hotel should seek out and recruit new employees to support continuation of the work. In addition to the hotel employees also require other supporting equipment for smooth operation in the work.


Example: a person who installed the water line  building the hotel and he himself will know which ones he channel pairs. Hotel no longer confused must recruit employees who have the expertise in the field.

How do I manage employee morale is not where I served as a supervisor ... ... ..?

Looking at the performance of the employee if the employee had previously worked with the good / badprevious work. I would reprimand the employee. If employees are not ignored. I will talk to the employee with a private face to face, asking why the employee is working is not the spirit? If the employee has a problem outside the hotel / family. I will listen and advise when it is necessary, a professional person who is in a job that will notwork out the problem mixing into the job, so people can work well. I will encourage my employees so thatemployees may work fine spirit.
If the employee had been lazy before, I find will give a warning, if the employee repeats the incident. I'll memberinterim policy and report to the manager me whether the employee can still be maintained or not.