Strategic Slanning and Operational Planning

Strategic planning

     Strategic planning is  the  view or a process that will be directed in the future that are useful to achieve certain goals, and have a concept / context to be based on careful considerations of the potential external factors and the parties concerned in order to achieve a certain goal more broadly.(1 year and above)
From this planning model there are many benefits that can be picked are:
Birth


1. Planning Phase Sense of identification
2. Phase the implementation of childbirth sense of integrity (a sense of unity, togetherness,kinship, mutual cooperation)
3. Phase utilization of childbirth sense of belonging (sense of belonging)
4. Phase childbirth evaluation of sense of responsibility (sense of responsibility for development outcomes that manifest in the form of surveillance is ongoing).




• Study the case


Usually at the hotel managers in all departments to a meeting in the morning to discuss the situation in the hotel every day and discuss plans for the future.


Example: Food & beverage department proposes to add the event room and restaurant area and expand the restaurant design is as beautiful as possible and as comfortable as possible. It intends to have additional hotel revenues and a new atmosphere of the building/ facilities of the hotel, so guests do not feel bored hotel stay and return again to that hotel.

Operational Planning 

     Planning focused on current operations (short term) and especially with respect to the goal of achieving efficiency. have a narrower focus, shorter durations (less than 1 year) and involves the lower-level management.
Step-by-step procedures to be followed in any planning, because without that procedure is less than perfect plan. The steps are as follows:
1. Setting goals
2. Understand or define the current state
3. Ease Identifying and Barriers


The advantage of using a type of strategic pranging  we can perform, among others:
1) Anticipation of the future, especially to the opportunities and problems
2) Evaluation of self
3) The formulation of common goals through consensus.
4) The allocation of resources
5) Establishment of appeal bench


 Study the case

     Development must be in the hotel employees who need quite a lot to do development, so in this case the hotel should seek out and recruit new employees to support continuation of the work. In addition to the hotel employees also require other supporting equipment for smooth operation in the work.


Example: a person who installed the water line  building the hotel and he himself will know which ones he channel pairs. Hotel no longer confused must recruit employees who have the expertise in the field.

How do I manage employee morale is not where I served as a supervisor ... ... ..?

Looking at the performance of the employee if the employee had previously worked with the good / badprevious work. I would reprimand the employee. If employees are not ignored. I will talk to the employee with a private face to face, asking why the employee is working is not the spirit? If the employee has a problem outside the hotel / family. I will listen and advise when it is necessary, a professional person who is in a job that will notwork out the problem mixing into the job, so people can work well. I will encourage my employees so thatemployees may work fine spirit.
If the employee had been lazy before, I find will give a warning, if the employee repeats the incident. I'll memberinterim policy and report to the manager me whether the employee can still be maintained or not.

Study case

     The management of an enterprise is generally done by the managers. The manager is the personwho led the employees to achieve certain goals. The function of managers vary according to rank each in the company. In this case, the level or levels of management in large enterprises usually there are three levels of management :

     • 1. Top Management. usually occupying management is managing director, president or vice president, GM (general manager) CEO (Chief Executive Officer), CIO (Chief Information Officer) and CFO (Chief Financial Officer). Tasked to plan activities and corporate strategy in general and direct the course of the company.

     • 2. Middle Management. mid-level management position under top management. Middle-management task is to turn the plan, mission, and goals are made by top management into a more specific program. Usually that includes middle management is a manager, division chief, branch chief.

     • 3. First Line Management or Supervisory. Management is the first level of the lowest levels. The first level of management can also be called a supervisor. The task of management is in charge of direct workers and are responsible for their duties. They also are always to motivate employees and establish an acceptable performance of employees. The first level consists of management supervision, captain,

CASE WAS HAPPENED:

     one day there is an event created by the waiter. The waiter gets complant by guests because of the performance made ​​it very supportive oprasional in hotel. The supervisor knew that the woman is promoted to a manager to waiter was promoted for its performance. Head manager supervisor receives responses by interviewing the waiter if the waiter is passing the interview the manager shall submit to the GM (general manager). So that GM (general manager) can give the final decision whether the waiter was able to move up or not.