Study case

     The management of an enterprise is generally done by the managers. The manager is the personwho led the employees to achieve certain goals. The function of managers vary according to rank each in the company. In this case, the level or levels of management in large enterprises usually there are three levels of management :

     • 1. Top Management. usually occupying management is managing director, president or vice president, GM (general manager) CEO (Chief Executive Officer), CIO (Chief Information Officer) and CFO (Chief Financial Officer). Tasked to plan activities and corporate strategy in general and direct the course of the company.

     • 2. Middle Management. mid-level management position under top management. Middle-management task is to turn the plan, mission, and goals are made by top management into a more specific program. Usually that includes middle management is a manager, division chief, branch chief.

     • 3. First Line Management or Supervisory. Management is the first level of the lowest levels. The first level of management can also be called a supervisor. The task of management is in charge of direct workers and are responsible for their duties. They also are always to motivate employees and establish an acceptable performance of employees. The first level consists of management supervision, captain,

CASE WAS HAPPENED:

     one day there is an event created by the waiter. The waiter gets complant by guests because of the performance made ​​it very supportive oprasional in hotel. The supervisor knew that the woman is promoted to a manager to waiter was promoted for its performance. Head manager supervisor receives responses by interviewing the waiter if the waiter is passing the interview the manager shall submit to the GM (general manager). So that GM (general manager) can give the final decision whether the waiter was able to move up or not.